Who should/can I contact?

🆘 Emergency Services

Emergency Numbers

• 999 - Life-threatening emergencies
• 112 - Alternative emergency number (works same as 999)
• NHS 111 - Medical advice (24/7, free)
• 101 - Police non-emergency (charged call)

🏢 Seven Steps Contacts

Main Office: 0114 376 7000

Monday-Friday, 8am-4pm

• General enquiries and manager contact
• Equals card top-ups (office hours only)
• HR and admin queries

Short Breaks: 0114 327 1620

24/7 for Short Breaks specific issues

Out of Hours: Two Numbers Available

Evenings, weekends, bank holidays

• Emergency support needed
• Serious incidents
• Urgent manager support

SL & Comm:

Short Breaks:

🛡️ Safeguarding

Important Available 24/7 for safeguarding concerns

• Sheffield Adult Safeguarding: 0114 273 4908 (24/7)
• Sheffield Children Safeguarding: 0114 273 4855 (24/7)

🏛️ Other Services

• Sheffield City Council: 0114 272 6444
• Gas Emergency: 0800 111 999
• Power Cuts: 105

📞 When to call which number

Call 999 when:

• Life is in danger
• Serious injury or medical emergency
• Crime in progress
• Fire emergency

Call Seven Steps Office when:

• During office hours for general support
• Equipment issues
• Admin queries
• Requesting Equals top-ups

Call Out of Hours when:

• Outside office hours AND need immediate help
• Serious incident occurred
• Safeguarding concern can't wait

Quick Reference Card:

EMERGENCY: 999

MEDICAL ADVICE: 111

SEVEN STEPS: 0114 376 7000

OUT OF HOURS (SL & COMM): 07511 921777

OUT OF HOURS (SHORT BREAKS): 07932 933325

SAFEGUARDING: 0114 273 4908