What should I do about medication issues?

Emergency

Call 999 if:

  • Severe allergic reaction to medication
  • Overdose suspected
  • Client unconscious after taking medication

Medication Errors - What to Do

Important If you make a medication error, act immediately
  1. Ensure client safety first - check if they need medical attention
  2. Contact your manager immediately
  3. Call NHS 111 or their GP for advice if concerned about effects
  4. Complete incident form as soon as possible
  5. Don't hide mistakes - honesty helps prevent future errors

Client Refuses Medication

Never force medication

What to do:

  • Ask why they're refusing
  • Check if it's PRN (as required) medication
  • Record refusal on MAR chart
  • Contact their GP if it's regular essential medication
  • Follow individual care plan guidance

Seven Steps Medicine Management Policy

General Medication Concerns

Contact pharmacist or GP if:

  • Worried about side effects
  • Medication looks different than usual
  • Expiry date passed
  • Packaging damaged
  • Dosage queries

Contact NHS 111 if:

  • Client unwell after taking medication
  • Suspected adverse reaction
  • Out of hours and GP unavailable

Missed Doses

Warning Never double up doses without professional advice
  • Check care plan for specific instructions
  • Contact pharmacy or GP for advice
  • Record missed dose and action taken

Controlled Drugs

Special requirements for controlled drugs

  • Two staff required for administration
  • Follow strict procedures in care plan
  • Report any discrepancies immediately
  • Contact manager for any CD concerns

Seven Steps Controlled Drugs Policy

Remember: When in doubt about medication, always seek professional advice. Never guess or assume - client safety comes first.

Key Contacts

Client specific contacts:
Check care plan for GP and pharmacy details

Key Resources: