📋 INCIDENT REPORTING

When something goes wrong

SERIOUS INCIDENT: Call manager immediately

What counts as an incident:

  • 🤕 Injury: Falls, cuts, bruises, any harm
  • 💊 Medication error: Wrong dose, time, or person
  • ⚠️ Near miss: Could have caused harm
  • 🔧 Equipment: Broken or dangerous equipment
  • 🚗 Vehicle: Any accident or damage

Reporting Timeline:

⏰ Within 24 hours: Contact manager

📝 Within 48 hours: Complete incident form

📧 Submit to: reports@sevensteps.org.uk

✅ Be honest and factual - helps prevent future incidents
Office: 0114 376 7000 | Out of Hours: 07511 921777 (SL & Comm) or 07932 933325 (Short Breaks)