Do you think a client requires urgent medical advice?

🚨 CALL 999 IMMEDIATELY IF:

  • Unconscious or unresponsive
  • Difficulty breathing or choking
  • Severe chest pain
  • Seizure lasting more than 5 minutes
  • Severe bleeding that won't stop
  • Signs of stroke (FAST: Face, Arms, Speech, Time)
  • Severe allergic reaction
  • Serious injury from fall or accident

Call 999 now

📞 CALL NHS 111 IF:

  • Client is unwell but not in immediate danger
  • You need medical advice but it's not an emergency
  • Persistent vomiting or diarrhea
  • High temperature or fever
  • Moderate pain or discomfort
  • You're unsure if they need A&E

NHS 111 is free and available 24/7

Call 111 NHS 111 Online

👨‍⚕️ CONTACT THEIR GP IF:

  • Routine medical concerns
  • Medication queries
  • Ongoing health issues
  • Need regular appointment
  • Non-urgent but persistent symptoms
Important Check the client's care plan for their GP contact details

🤢 SPECIFIC SITUATIONS

Diarrhea & Vomiting

Follow NHS D&V guidance and ensure adequate fluids. Contact NHS 111 if severe or client has special dietary needs.

Medication Issues

Contact their pharmacy for advice or speak to their GP.

Warning Never stop prescribed medication without medical advice

Eating & Swallowing Difficulties

Critical Follow SALT assessments exactly. Contact healthcare professional immediately if concerns about choking risk. No changes without professional advice.

📋 WHILE WAITING FOR HELP

  • Stay with the client
  • Keep them comfortable
  • Monitor their condition
  • Have their medication list ready
  • Know their medical history
  • Check for medical alert bracelet

Remember: When in doubt, seek medical advice. It's better to check than to risk a client's health.

☎️ Key Contacts

Decision Tree Help

Quick Decision Guide:

Is it life-threatening?
→ Call 999

Need urgent advice?
→ Call NHS 111

Routine concern?
→ Contact GP

Not sure?
→ Call NHS 111

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