I have a concern about a client

Immediate Concerns - Act Now

If immediate danger to life: CALL 999

If immediate safeguarding risk:
Sheffield Adult Safeguarding: 0114 273 4908
AND inform your manager immediately

Remember: If in doubt, report it. It's better to raise a concern that turns out to be nothing than to miss something serious.

Non-Immediate Concerns - Use Concern Form

Use Concern Form on Staff Portal for:

• Quality of care issues
• Equipment problems
• Medication concerns
• Client welfare issues
• Health and safety hazards
• Potential safeguarding situations

How to use concern form:

1. Log into Staff Portal
2. Select "Report a Concern"
3. Provide detailed information
4. Submit immediately

When to Call Your Manager Directly

Call your manager directly when:

• Serious incident occurred
• Client safety at risk
• You need immediate guidance
• Police have been called
• You're unsure how serious the situation is

Contact:
0114 376 7000 (office hours)
07511 921777 (out of hours - SL & Comm)
07932 933325 (out of hours - Short Breaks)

Information to Include in Your Report

Essential details:

• Date, time, and location
• People involved
• What you witnessed (factual only)
• What you were told (and by whom)
• Action you took
• Your contact details

Important Stick to facts - avoid opinions or assumptions

Reporting Timescales

Type of Concern	Timescale
Safeguarding, serious injuries, deaths	Immediate (within 1 hour)
Medication errors, minor injuries, complaints	Same day
General care concerns, minor safety issues	Within 48 hours

Different Ways to Report

Online Reporting

• Concern Form on Staff Portal
• Available 24/7
• Creates automatic record
• Best for non-urgent concerns

Phone Reporting

• Immediate response
• Direct guidance available
• Best for urgent concerns
• Follow up with written report

Quick Contacts

• Immediate danger: 999
• Safeguarding: 0114 273 4908
• Manager (office hours): 0114 376 7000
• Out of Hours (SL & Comm): 07511 921777
• Out of Hours (Short Breaks): 07932 933325

Online Resources:

• Staff Portal - Report a Concern form
• Seven Steps Concerns Policy
• Safeguarding Concerns Guide

Remember Client safety is everyone's responsibility

What happens after I report?

1. Your concern is reviewed by management
2. Investigation is carried out if needed
3. You may be contacted for more information
4. Action is taken to address the concern
5. You'll be informed of the outcome where appropriate