Quick Reference Guide - Staff Signposts
Essential information for support workers - know what to do in common scenarios
Important
If in doubt, ask for help. It's better to contact your manager or emergency services when unsure than to risk someone's safety.
🚨 Health & Medical
-
Do you think a client requires urgent medical advice?
When to call 999, NHS 111, or contact their GP -
What should I do in a medical emergency?
Immediate steps for heart attack, stroke, choking, unconsciousness
🛡️ Safety & Protection
-
What is full PPE and when is it required?
Personal protective equipment - what to wear and when -
What if I'm worried about abuse or neglect?
Recognising signs and reporting safeguarding concerns
📞 Contacts & Reporting
-
Who should/can I contact?
Key numbers and when to use them -
I have a concern about a client
How to report concerns and incidents -
How do I report an incident?
What counts as an incident and how to report it
💊 Medication & Care
-
What should I do about medication issues?
Missed doses, side effects, medication errors
🏢 Workplace Issues
-
I have concerns about another staff member
Whistleblowing and professional standards -
What if I'm running late or can't attend my shift?
Sickness, transport problems, emergency cover